詢問訪客身份：
May I have your name, please? 請(qǐng)問您貴姓？ What company are you from? 您是哪個(gè)公司的？
Could you tell me what company you are representing? 能告訴我您代表什么公司嗎？
如果碰到了老朋友可以說：
What brings you here? 是什么風(fēng)把你吹來了？
詢問是否預(yù)約，來訪目的？
Do you have an appointment? 約好了嗎？ Would you give me your business card? 請(qǐng)給我您的名片好嗎？
And can I ask what you wish to see him about? 我能問一下您要見他有何事嗎？
讓客人稍候片刻：
I'll see if he is available. 請(qǐng)讓我看看上司是否方便?！?/span>
Would you please have a seat and wait for a few moments. 請(qǐng)您坐下稍等 片刻?！?/span>
給客人倒茶，禮貌待客：
Would you like coffee or tea? How do you like your coffee? 你要咖啡還是茶？要什么樣的咖啡？(是否加奶或糖)
帶客人去見經(jīng)理：
Please have a seat, Mr. Jones and Mr. Smith will see you in few minutes. 請(qǐng)坐，瓊斯先生和史密斯先生幾分鐘后就到。
Mr. Chen is expecting you. I'll tell him that you're here. 陳先生正在等你。我去告訴他你已到。
Would you come this way, please? 請(qǐng)隨我這邊來。
婉言拒絕客人來訪：
Mr. Chen is occupied at the moment and wants to know if your business is urgent. 陳先生正忙著，請(qǐng)問您的事情很緊急嗎？
He may want to get in touch with you in the future. Would you leave your card? 他想以后再和你聯(lián)系。請(qǐng)留下你的名片好嗎？
一定要為自己爭取機(jī)會(huì)：
I'll take just a few minutes of his time. 我只要占用他幾分鐘的時(shí)間?！?/span>
I'd prefer to explain that to him directly. 我想我最好還是我領(lǐng)你去，以免你迷路?！ ?/span>
接待（2）
在上一次，你已經(jīng)學(xué)會(huì)為你接待的客人安排好食宿。下來就該邀請(qǐng)他參加公司的活動(dòng)了：
安排各種活動(dòng)：
The tea party begins at 7 o'clock. 茶話會(huì)在7點(diǎn)開始?！ ow's the party, Mr. Taylor? 晚會(huì)如何，TAYLOR先生？
The ceremony will commence as soon as the minister arrives. 慶祝會(huì)等部長一來就開始。
Our General Manager can't be here today, so I'm speaking on his behalf. 我們的總經(jīng)理今天不能到會(huì)，因此由我代表他講話?！ ?/span>
We are going to show you the town while you're here. 你在此逗留期間我們將陪你在城里游覽一番?！?/span>
Do you have any place in mind you wanted to go in our town? 本城有什么地方你想去看看？
What would you like to do this morning?There is nothing scheduled before lunch.
上午你想干什么？中飯前日程表上沒有活動(dòng)安排。
Is there anything planned for tonight? 今晚有什么安排？
Have you anything in mind you'd like to do? 你是不是已有打算。
We'll visit a school in the afternoon as you proposed. 按你的提議，下午我們?nèi)⒂^一所學(xué)校?！?/span>
I think it'd be better for me to take you there so that you won't get lost. 我想最好還是我領(lǐng)你去，以免你迷路。
在各項(xiàng)活動(dòng)結(jié)束后與客人送別，首先告訴他啟程的車票已經(jīng)安排好了：
We had reserved you two First class seats on the plane leaving Shanghai for Hong Kong
at 10:00 a.m. on Monday March 20.
我們已為你訂了二張３月２０日星期一上午１０點(diǎn)由上海飛往香港的一等艙機(jī)票?！?/span>
歡迎下次再來：
If you would be kind enough to let me know in advance the date and approximate time of any intended visit,
I will make arrangements to be on hand to receive you.
若蒙提前惠告計(jì)劃來訪日期及大致時(shí)間，我將親自出面接待你。
對(duì)我們的接待工作您滿意嗎？
If you have any complaints to make about our service, we will be quick to make adjustments.
若對(duì)我們的服務(wù)有任何不滿，請(qǐng)?zhí)岢觯覀儠?huì)很快加以調(diào)整?！?/span>
接待 作為公司的秘書，你是否總會(huì)有一些接待的工作要去做呢？
對(duì)待來訪的客人，提供的服務(wù)應(yīng)使他們感到賓至如歸(feel at home),語言也要體貼，
處處顯示出您的熱情周到：
客人到了，詢問旅途情況：
Mr. Taylor, it's indeed a pleasure to make your acquaintance. Welcome to our company.
TAYLOR先生，與您相識(shí)真是榮幸，歡迎來我公司?！?/span>
Did you have a good trip？ 旅途還順利吧？
I hope you'll have a pleasant stay here. 希望你此逗留期間愉快。
I hope you've enjoyed your stayin Hangzhou. 但愿你在杭州這段時(shí)間過得開心?！?/span>
We'll do our best to make your stay here a pleasant one . 我們將盡力使你在此逗留期間舒心?！?/span>
You must be very tired after such a long journey. 經(jīng)過這么長時(shí)間的旅行，你肯定很累?！?/span>
既然客人勞累就趕緊安排他去賓館吧：
We had reserved one single room with a private bath for you. 我們已為你訂了一個(gè)帶浴室的單人間。
Your room is 1108. We'll take the elevator up. 你的房間號(hào)碼是1108，我們乘電梯上去。
You will find Room 201 at the end of the corridor. 你走到走廊盡頭就能看到201房間。
This way, please. 請(qǐng)這邊走。
Come with me please! 請(qǐng)跟我來?！?/span>
如果是外國客人，詢問他會(huì)中文嗎？
Do you read Chinese? 你會(huì)中文嗎？
What language do you speak? 你說哪種語言？
安排好住處以后，領(lǐng)客人吃飯：
Would you like a cup of coffee or tea? 你來杯茶還是咖啡？
Do you want anything to drink? 你要喝點(diǎn)什么？
向客人提供幫助：
If there's anything you'd like to know, don't hesitate to ask. 如果想要了解什么，盡管問吧?！?/span>
If I can do anything for you, please don't hesitate to letme know. 如果我能為你做些什么，盡管說好了。
I'm glad to be of help to you. 我很高興能對(duì)你有所幫助?！?/span>
Are there any questions you'd like to ask before we leave ? 出發(fā)前，你們還有什么要問的嗎？
